Got questions? We've got answers! Check our frequently asked questions. If you need more info, our team is here 24/7. Reach out anytime!
Cashier FAQ
Deposit FAQ
- How do I make a deposit?
- What deposit methods do you offer?
- Is using a Credit Card safe?
- What is the minimum amount of casino chips I need to purchase to play?
- Can I review my past deposits and withdrawals?
- What should I do if my credit card deposit is declined?
- What should I do if my deposit hasn't appeared in my account?
Withdrawal FAQ
- How do I make a withdrawal?
- Can I withdraw my bonus?
- Are there any withdrawal limits?
- Can I withdraw funds if I haven't completed the playthrough requirements?
Technical FAQ
- How do I start playing??
- How long does the registration take?
- Do I need to download an app or software?
- I have registered but I can't find my login information.
- How do I register an account at Sloto'Cash?
- How do I connect to Sloto'Cash?
- What happens if I suddenly get disconnected from the Internet while I'm placing a bet?
- How is the outcome of games generated?
- Can I play at your Casino if I have a Mac computer?
User Account FAQ
Promotions FAQ
- Why do certain table limits change when I receive a bonus?
- When will they return to the regular limits?
- How do I receive a promotion?
- Can I play with multiple bonuses?
- How do I remove a bonus from my account?
- What are COMP points and how do I accumulate them?
Support FAQ
Cashier - FAQ
Are my transactions secure?
Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date.
Why can't I access the cashier?
Contact Customer Support for assistance with any cashier access issues.
Deposit - FAQ
How do I make a deposit?
If you wish to make a deposit click on the "Cashier" button in the casino client. You have several deposit methods to choose from. You can find more detailed descriptions of the available payment methods on our
What deposit methods do you offer?
We offer the following options for deposits: Credit Card, Litecoin, Bitcoin and Eco Card
Is using a Credit Card safe?
Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the very same used by all major Financial Institutions to date. Rest assured, your credit card transaction will be completely secure.
What is the minimum amount of casino chips I need to purchase to play?
In order to play for Real money at our casino, you must make a minimum purchase of $25 in casino chips.
Can I review my past deposits and withdrawals?
Yes, log into your account and go to the 'My Account' section to view your transaction history.
What should I do if my credit card deposit is declined?
Ensure your card supports international transactions, check funds and limits, try another deposit method, or contact support.
What should I do if my deposit hasn't appeared in my account?
Log out and back in, wait ten minutes, or contact support if the funds don't appear.
Withdrawal - FAQ
How do I make a withdrawal?
To withdraw your winnings, go to the "cashier" section and follow the user-friendly instructions. The withdrawal methods we currently offer are: Bank Wire, Courier Check, Bitcoin and Eco Payz
Can I withdraw my bonus?
You can cash out all deposit bonuses! For free no deposit bonuses, the maximum cashout is 5x the bonus amount unless stated otherwise. Be sure to meet the wagering requirements before you cash out.
Are there any withdrawal limits?
Yes, limits depend on the banking method. Check the Banking page or contact support.
Can I withdraw funds if I haven't completed the playthrough requirements?
No, you must meet playthrough (wagering) requirements to withdraw funds.
Technical - FAQ
How do I start playing?
Simply click on SIGN-UP and fill out the registration form.
How long does the registration take?
You can create your account within a couple of minutes. Make sure to add accurate personal and address information as you will need to verify it for your first withdrawal.
Do I need to download an app or software?
There is currently no app or software required to enjoy Sloto'Cash. However, we suggest you add quick access to your phone's home screen or desktop for your computer.
Where is my login information?
Once you have completed your registration. You will receive a confirmation email with your login info. Make sure to keep this information safe. You can always recover it by using the forgot password feature.
How do I register an account at Sloto'Cash?
All you have to do is click on SIGN-UP and enter a few details, and your registration is complete. You will then receive a confirmation email with your unique account details. You can start playing at the casino immediately.
How do I connect to Sloto'Cash?
Simply visit www.slotocash.im and enter your login information. We suggest you add quick access to your phone's home screen or desktop for your computer.
What happens if I suddenly get disconnected from the Internet while I'm placing a bet?
If you suddenly are disconnected from the Internet while placing a bet, our system will take note of this. When you reconnect to the casino you will find yourself at the same spot you left off on.
How is the outcome of games generated?
We use a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both Real money and Fun mode games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.
Can I play at your Casino if I have a Mac computer?
Sure you can. It won't make a difference if you choose to play from a Mac or Windows device.
Account Section
I have already signed up at Sloto'Cash, but I forgot my username and/or password.
Simply contact our customer support 24 hours a day, 7 days a week. You may contact support via Live Chat, e-mail or telephone and you will be provided with the accounts details you require. For security purposes, you will have to provide some personal information. Please visit our support page for contact information.
Promotions FAQ
Why do certain table limits change when I receive a bonus?
You will find that certain table limits change once you have received a bonus. These limits are changed in order to prevent promotional abuse. This allows us to offer more lucrative promotions to our players.
When will they return to the regular limits?
The table limits will return to normal once you have initiated a successful withdrawal or your real money balance has less than one credit remaining, whichever comes first.
How do I receive a promotion?
To claim a deposit bonus, choose the bonus you want to claim from our promotions pages and then visit the Redeem Coupon screen in the cashier. Enter the coupon code, click the Redeem button and then click on the Deposit tab to make your deposit. As soon as your deposit is completed the funds and the bonus will be credited instantly.
Can I play with multiple bonuses?
You may play with only one bonus in your account at a time. Successive bonuses may be claimed once a successful withdrawal has been initiated or your real money balance has less than one credit remaining.
How do I remove a bonus from my account?
Once you have activated the bonus by making a deposit it cannot be removed from your account. However, if you have not yet deposited you may cancel the promotion by clicking on "Cancel Coupon" at "Coupon Details" section in your cashier.
What are COMP points and how do I accumulate them?
The Sloto'Cash Casino has a very unique COMP program, which enables each member of the casino to accumulate COMP Points automatically while playing. All you have to do is wager at Sloto'Cash Casino. For every $1 you wager, you will earn a specific amount of Sloto Points depending on the game you have chosen and your VIP Status. When you reach 100 Comp Points you can convert your Sloto Points to real money! 100 Comp Points converts into $1 real money.
Support FAQ
How can I contact support?
You can contact our support in numerous ways. If you wish to view all our support options, please visit the support page.
